Returns & Exchanges
At Salt Grooming, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for any products that do not meet your expectations. Items must be returned in their original packaging to ensure a smooth refund or exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original boxes, ensuring all lids are tightly sealed to prevent leakage during transit.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing